Getting your purchase to you...
Effective from January 1st 2019 we will only be making three order dispatches per week. These will be Monday, Wednesday and Friday of each week, unless those days fall on a Bank Holiday, in which case all order will be sent on the next dispatch day. Please consider this when placing your order and make the appropriate allowance should you need your order delivered before a certain date.
- Standard Delivery can take up to 4 working days to be delivered from dispatch.
- Priority Delivery can take 2 - 3 working days to be delivered from dispatch.
- Express Delivery can take 1 - 2 working days to be delivered from dispatch.
- We recycle packaging, this means where possible we reuse packaging materials and boxes to be kinder to the environment, all recycled boxes are wrapped to hide any old branding.
Standard and Priority delivery can occasionally take longer to arrive due to delays in the delivery network, this is our of our control and delivery times are an estimate only based on Royal Mails quoted expected delivery times, from the day of dispatch - not from the day of placing the order.
Please allow some extra time for delivery to islands, remote areas and of course over Bank Holidays.
I wasn't home when my order was delivered, where is it?
At your local Royal Mail Delivery Office awaiting your collection, check and see is a calling card has been left, if so follow the instructions on it and collect your order as soon as possible to avoid it being returned to us. In the event that no calling card has been left please contact your local Royal Mail Delivery Office, they will give you instructions on how to collect without a calling card.
My order has been returned to sender because I couldn't/didn't collect it in time, what can I do?
Get in contact with us using the Contact Form, once your order arrives back here with us we'll arrange to send it back out to you again. Please make suitable arrangements so that your order can be delivered successfully, if this means asking us to deliver to a friend, neighbour or your local Post Office that's fine.
Please note, should your order be returned to us again, we will cancel your order and refund you less the second delivery cost incurred by us.