Terms and conditions of use
Terms and Conditions:
MTB Riders Components and Accessories Ltd is committed to customer satisfaction. If you have any suggestions or comments on how to improve our service, please email us using the details on the contact us page.
Making A Purchase:
Making a purchase could not be easier. Just browse our online store and add any items you wish to buy to the 'Shopping Cart'. When you have finished browsing and made your selections, click on 'Checkout'. You will then be asked for a few details so we can complete the order. Please note, the full amount is taken on all orders including pre-orders at the time of purchase.
We currently accept all major debit & credit cards for payments.
You will then receive confirmation of your order - this confirms we have received your order, but it does not indicate a contract exists between us. We will indicate acceptance of your order by sending you an invoice - this is the contract between us. We have included this term to protect us in the case that a mistake has been made in pricing, for example if we have inadvertently under-priced a product, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the revised price is acceptable to you.
Shipping and Handling:
Carriage is charged as shown in the 'Checkout' when you input your delivery address. UK orders are shipped via Royal Mail (small items) or courier (large items). When selecting a delivery address, please consider that someone will need to be available to sign for your item.
Upon receiving your goods, please carefully check them over. If either the goods or packaging appear damaged, please sign for them as 'Goods Received Damaged' and contact us as soon as possible with a note of your order number.
We strive to provide dispatch all orders as quickly as possible. Delivery times from dispatch are as follows: Standard Delivery (2-4 Working Days), Priority Delivery (1-2 Working Days), Express Delivery (Next Working Day). Standard and Priority delivery can occasionally take longer to arrive due to delays in the delivery network, this is our of our control and delivery times are an estimate only based on Royal Mails quoted expected delivery times. Please allow extra time for islands, remote areas and of course Bank Holidays.
Delivery time outside the United Kingdom will take longer.
If your item becomes out of stock at the time of ordering, we will not back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
MTB Riders Components & Accessories is not VAT Registered.
Credit Card Security:
We use 3rd Party Credit Card processing which means that we never see your credit card details, neither are any of your card details stored by us.
To process your order, we require your name, billing address, phone number, email address and credit card information (via check out to take payment).
MTB Riders Components and Accessories Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We do our best to maintain the accuracy of any personal information you do supply to us, but you can help MTB Riders Components and Accessories Ltd update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying MTB Riders Components and Accessories Ltd of any changes to your address, title, phone number or email address.
Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Issue a unique identifier (e.g. customer login)
- Monitor customer account status beyond that required for individual purchases
- Disclose necessary information to third-parties ONLY for goods delivery purposes
MTB Riders Components and Accessories Ltd has a simple, but comprehensive 28-day returns and refunds policy which means that most queries can be resolved quickly and easily. For issues that cannot be resolved immediately we will respond within 48 hours either resolving your complaint or with an expected timescale for resolution of the issue.
Your rights to return goods are protected by the Consumer Contracts Regulations which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. If you wish to keep the free gift the cost of the Free Gift will be deducted from the balance of the refund.
The following is an example of a Free Gift refund when the offer was "Buy a Rear Mudguard, receive a FREE Rear Light".
Item 1 - Rear Mudguard - £40.00
Item 2 - Rear Light - Sale Price £20.00, but received free with the offer.
If you return the Rear Mudguard (£40.00) you will receive £20.00 as a refund.
You would not be able to return the Rear Light unless faulty, in which case a replacement will be offered.
Should you find that your order is incorrect or incomplete (does not match what your ordered), you must contact us within 28 days of receiving your goods and we'll do our utmost to supply you with the correct or missing parts/items. If we cannot fulfil this, you will be entitled to a full refund in accordance with our Returns Policy.
You must be over 18 to enter. Winners are selected at random the day after the competition has closed. Terms and Conditions apply to each individual competition held.
Copyright 2015 onwards, MTB Riders Components and Accessories Ltd ("MTB Riders"). All Rights Reserved. All Content Copyright and other rights reserved by its Respective Owners. No Content May Be Copied, Duplicated, Edited or Modified Without Our Prior Express Written Consent. All images displaying "© mtbriders.co.uk" are the sole property of MTB Riders Components and Accessories Ltd. Google Image Search is not a source of royalty free images. It is your legal responsibility to seek our written permission to use our images, even if you find them using internet search engines or posted to social media websites/platforms.
Any content, trademark(s), or other material that may be found on the MTB Riders website that is not MTB Riders' property remains the copyright of its respective owner(s). In no way does MTB Riders claim ownership or responsibility for such items, and you should seek legal consent for any use of such materials from its owner.